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ORDERS

WHEN IS DAILY ORDER PROCESSING CUT OFF TIME?

• Orders paid & notified before 3:00pm, East Malaysia 12pm will be processed

on the same business day.

• Orders are processed and shipped on business days only (Monday through

Friday, excluding Holidays).

• Orders paid & notified on Holidays or Weekend will be processed on the next

business day.

 

CAN I MODIFY MY MAILING INFORMATION AFTER SUBMISSION?

Please contact with customer service to amend your mailing information.

 

CAN I MODIFY MY ORDER ITEMS AFTER SUBMISSION?

Order items are not able to modify after submission, please submit a new order.

 

CAN PAID ORDERS REQUEST TO MODIFY MAILING INFORMATION?

Order does not accept any form of changes once payment confirmed. Please

confirm your mailing information before payment.

 

HOW LONG WILL MY ORDER KEEP BEFORE PAYMENT?

All order will keep for 7 days and automatically delete afterwards. Deletion is not

reversible, please re-order if required.

 

WHERE IS MY ORDER?

You can track your order status by log in to your account. You may also reach us at

010 – 8200 780(Mon – Fri 9AM – 5PM) or email us for status updates.

To track your order, get the tracking number next to the order at member panel,

Enter your tracking number at corresponded courier website below.

GDEX

Tel         :  03-7787 2222

Website :  www.gdexpress.com/malaysia/e-tracking

Poslaju

Tel         :  1300-300- 300

Website :  www.pos.com.my

 

HOW TO CANCEL MY ORDER?

Order will automatically canceled after 7 days. No additional action required.

PAYMENT

 

WHAT ARE AVAILABLE PAYMENT OPTIONS?

We accept the following payment methods:

• Visa/Master

• Ipay88

• Paypal

• Maybank/CIMB/Public Bank (Bank in or online transfer)

Important : For security purpose, your billing name and address must match with

credit card registered information. We reserve the right to cancel any order that

does not match.

 

HOW DO I MAKE PAYMENT?

You can make payment via:

(1) Online Payment

Please select lpay88 (For Malaysia and Singapore customer only) or Paypal (For

international customers, 3% processing fees apply), lpay88 support Malaysia's

major banks and Credit Card payment.

(2) Offline payment

Deposit direct to our Public Bank, Maybank and CIMB Bank account by cash

deposit machine, bank counter or cheque.

 

HOW DO I NOTIFY PAYMENT?

(1) Online payment (Ipay88/Paypal)

Payment will validate by the system automatically. If system validation failed but

you believe that payment already transferred, please contact us.

(2) Offline payment

You may notify your payment through website, / email (customer service email:)

pandorabox.marketing@gmail.com or phone / sms (customer service phone 019-

5208881). Please keep your payment receipt properly.

 

HOW DO YOU REFUND MY BALANCE?

Balance will refund to your PANDORABOX.COM.MY account. You may cash out

anytime by providing bank account number. Cash out takes at least 1 working day.

 

HOW LONG TIME DO YOU NEED TO VALIDATE MY PAYMENT?

Most payment validate within 12 business hours. Giro Transfer or Cheque payment

required 1-3 business days to validate, do not recommend for urgent order.

 

WHAT BANK DO YOU ACCEPT FOR PAYMENT?

You can pay by Maybank, Public Bank and CIMB Bank. For other bank and credit

card user, you may pay by lpay88 payment gateway. Lpay88 support all bank in

Malaysia, such as Alliance Bank, Hong Leong Bank, RHB, UOB and etc.

DELIVERY

 

CAN I REQUEST A SPECIFIC DELIVERY TIME?

For GDEX delivery, you can select the following time-slot : 8am-12pm, 12pm-3pm,

3pm-6pm, 6pm-9pm. Please bear in mind that parcel may still delay due to

unforeseen circumstances. Other courier company do not have time-slot option.

 

DO COURIER COMPANY DELIVER ON SATURDAYS, SUNDAYS AND PUBLIC HOLIDAYS?

Please refer to below chart.

Saturday

Postlaju :  Full day delivery

GDEX  :  Full day delivery

Sunday / Holiday

Poslaju   :  No delivery

GDEX :  No delivery

 

DO I ENTITLE FOR FREE POSTAGE?

West Malaysia customer entitle free Skynet/Taqbin for order above RM100. East

Malaysia customer entitle free E-parcel(air parcel by POS) for order RM150 above.

 

DO I REQUIRE TO SIGN FOR ACKNOWLEDGE PARCEL DELIVERY?

Yes, every courier that we use required sign to acknowledge.

HOW DO I CONTACT WITH COURIER COMPANY?

Please refer to below chart.

GDEX

Tel         :  03-7787 2222

Website :  www.gdexpress.com/malaysia/e-tracking

Poslaju

Tel         :  1300-300- 300

Website :  www.pos.com.my

 

HOW DO I GET MY PARCEL TRACKING NUMBER?

You may check your tracking number at member area. System will notify your

tracking number by email after shipped out. Please make sure your registered

email is valid to received email.

 

HOW DO YOU SHIP MY PARCEL?

We cooperate with GDEX for delivery.

HOW LONG DO I NEED TO WAIT FOR MY PARCEL ARRIVES?

Delivery may delay due to bad weather, lorry break down, shorthanded, parcel

deliver to the wrong station and traffic jam, please contact with courier company for

clarification.

Poslaju  : 1-3 working days

GDex : 1-3 working days

 

HOW TO TRACK PARCEL DELIVERY STATUS?

Enter your tracking number at corresponded courier website. It may show no record

on the day shipped because data is not updated, recommend to track after 8pm.

Please refer to below chart.

GDEX

Tel         :  03-7787 2222

Website :  www.gdexpress.com/malaysia/e-tracking

Poslaju

Tel         :  1300-300- 300

Website :  www.pos.com.my

I RECEIVED A NOTE FROM COURIER COMPANY INFORMS ME TO PICK UP

 

AT THEIR ADDRESS, CAN I REQUEST TO RE-DELIVERY?

It’s possible in most cases, please contact with the courier company.

Please refer to below chart.

GDEX

Tel         :  03-7787 2222

Website :  www.gdexpress.com/malaysia/e-tracking

Poslaju

Tel         :  1300-300- 300

Website :  www.pos.com.my

 

MY ORDER IS URGENT, WHAT SHOULD I DO?

Please contact with courier company to confirm your delivery on desired timeframe.

Self-pickup is recommended.

MY PARCEL IS DELAYED, COULD YOU CONTACT COURIER COMPANY ON MY BEHALF?

We recommend you to contact with courier company personally because parcel

delay often caused by incorrect address, absent during delivery or address not

found. Please contact with us if the problem persist after that.

 

WHAT IS THE COD PROCEDURE? DO I NEED TO PAY UPFRONT?

Please select COD as your delivery method, contact with our customer service to

arrange date/time and obtain our store address. No upfront payment needed.

 

WHAT SHOULD I DO IF MY PARCEL DELIVERY DELAYS?

Please contact with courier company for clarification. Please note that

MARKETING@PANDORABOX.COM.MY do not represent or owned courier

companies, we hope you understand that delay is beyond our control.

Please refer to below chart.

GDEX

Tel         :  03-7787 2222

Website :  www.gdexpress.com/malaysia/e-tracking

Poslaju

Tel         :  1300-300- 300

Website :  www.pos.com.my

 

WHAT TIME COURIER WILL DELIVER MY PARCEL?

Delivery time is purely depending on postman route schedule, in other words, it is

unpredictable. Please contact with courier company if you want to arrange or

confirm your delivery time.

 

WHEN DO YOU SHIP MY ORDER ONCE PAYMENT CONFIRMED?

We will ship out your order within 24hrs(excluded Sunday/Public Holiday) as soon as we received payment.

Daily shipment schedule

Monday to Friday

Poslaju   :  Payment notified before 11:30am, ship on same day

GDEX :  Payment notified before 11:30am, ship on same day

Saturday / Sunday / Public Holiday

Poslaju   :  No shipping

GDEX :  No shipping

RETURN

 

WHAT ARE THE RETURN REQUIREMENTS?

Cutomer may return within 14 days upon delivery as long as the product remain at

its original state. Please refer <Return> for details information.

Return Policy

• Return Policy

You have 14 days to return an item from the date received. Please refer to the chart

below, whether the goods still can be returned, and which party is responsible for

the shipping fees.

• Non-returnable Items

Following are non-refundable merchandise

‣ Items received more than 14 days.

‣ A used or unsealed product, except certain stated conditions

‣ Product not sold by Pandorabox.com.my

‣ Product damaged by buyer.

‣ Product with missing part.

‣ Free gift and samples.

• Refund

If refund is needed during return process, we’ll debit into your Pandorabox.com.my

account credit. The credit can be used to pay for your next order or you may

choose to withdraw into bank account.

• Shipping Receipt

Please keeps return shipping receipt properly. We will only pay flat rate at

RM6/shipping without present of receipt.

• Return Request

After login Pandorabox.com.my, click《Return Request》 at the left side of member

panel, and fill in the form. Once you received confirmation from administrator, you

may proceed to post back item.

In the event of dispute, the decision of PANDORABOX.COM.MY shall be final

and conclusive.

 

GENERAL

ARE ALL PRODUCTS READY STOCK?

Yes, everything selling in BEAUTYSTALL.com is ready stock! Products that label

with out of stock logo are non-orderable. However, if the product ordered is out of

stock or insufficient quantity, we will contact with you personally by email or phone.

 

HOW DO I CHECK MY ORDER, REVIEWS AND TRANSACTION HISTORY?

After Login, access "Member Center" at top menu, where you can view all

transaction records, order details, as well as reviews and member points.

 

IS PANDORABOX.COM.MY PRODUCTS GENUINE?

PANDORABOX.COM.MY sell only 100% genuine, authentic and original products,

we only deal with direct manufacturer and authorized distributor to ensure that there

is no single chance to have imitation in our stock. In fact, we are skin care and

cosmetics passionate that hate imitation than everyone do!